Production time on these items can vary between 2-3 months depending on the time of year and how quickly we receive your ashes.
We automatically send a collection kit for every order so you can have the peace of mind knowing your ashes are handled with the utmost care. It includes a prepaid envelope to send the ashes back to me, a plastic container, and a brochure that covers all warranty information and more about our creation process. The price of your jewelry includes shipping of the collection kit, the prepaid envelope to send the ashes back, and the shipping of your final product.
All orders over $200 are automatically upgraded to FedEx 2 Day shipping. You will not need to pay any additional shipping for any part of this process unless you are based outside of the United States.
You only need to send one teaspoon of ash per 5 items, or whatever you are comfortable sending if you have less. Any remaining ashes will be returned, unless you specifically ask us to scatter them in the ocean. Collection kits will be shipped usually same or next day. Please contact me IMMEDIATELY upon receiving your kit to make any changes your jewelry order. Any notes about sizing or style change on your permission slip inside your collection kit will be not be able to be accommodated as items have already been cast and sized at that time.
After you receive your ash collection kit, finalize your color choice and sign your permission slip. It’s extremely helpful if you provide your phone number so I can call you with any questions. If your item is the kind that has the ashes set under the stone, please write N/A, as it will come as shown in the listing. Please only leave notes for engraving if your item comes with engraving. Any notes for engraving that are not applicable to that item will not be able to be added.
After you receive and fill your collection kit, please check the intake spreadsheet at www.sugarberry.club in about 4-7 days so you know your ashes have arrived safely. The spreadsheet is color coded by status, there is a glossary at the top of the page. You can navigate it more easily by using CTRL+F to search for your name (CMD+F if using a Mac.) We also post shop updates here, or in our facebook group if there will be delays due to family emergency, illness, etc. You can join the facebook group at www.facebook.com/groups/sugarberrymemorials. My turn around time in almost all cases is 2 months from the ash receipt date. If there are unforeseen circumstances, you will be updated via the spreadsheet and facebook group if I cannot readily get an email out to everyone individually. This is the best place to get information quickly, please bookmark it for your convenience. :) You can also always call or text me at 619-559-5171.