I would like to start by saying that if you are here, I am deeply sorry for your loss. I sincerely appreciate that you have considered me to help you through this difficult time. I always strive to create a straightforward ordering process, and the highest quality items to make this transition as seamless as possible. Please read thoroughly to ensure the best possible experience with your jewelry order. ❤
We automatically send a collection kit for every order so you can have the peace of mind knowing your ashes are handled with the utmost care. It includes a prepaid envelope to send the ashes back to me, a plastic container, and a brochure that covers all warranty information and more about our creation process. The price at checkout includes shipping of the collection kit, the prepaid envelope to send the ashes back, and the shipping of your final product. All orders over $200 are automatically upgraded to FedEx 2 Day shipping. You will not need to pay any additional shipping for any part of this process unless you are based outside of the United States.
You only need to send one teaspoon of ash per 5 items, or whatever you are comfortable sending if you have less. Any remaining ashes will be returned, unless you specifically ask us to scatter them in the ocean. Collection kits will be shipped usually same or next day.
After you receive your ash collection kit, approve your engraving graphics with me and sign your permission slip. It’s extremely helpful if you provide a cell phone number on your slip so I can contact you with graphics proofs as well as send you a notice when your jewelry ships with a photo of your shipping label.
After you receive and fill your collection kit, please check the intake spreadsheet at www.sugarberry.club in about 4-7 days so you know your ashes have arrived safely. The spreadsheet is color coded by status, there is a glossary at the top of the page. You can navigate it more easily by using CTRL+F to search for your name (CMD+F if using a Mac.) We also post shop updates here, or in our facebook group if there will be delays due to family emergency, illness, etc. You can join the facebook group at www.facebook.com/groups/sugarberrymemorials. My turn around time in almost all cases is under 2 weeks from the ash receipt date. If there are unforeseen circumstances, you will be updated via the spreadsheet and facebook group if I cannot readily get an email out to everyone individually. This is the best place to get information quickly, please bookmark it for your convenience. :) You can also always call or text me at 619-559-5171.
These pieces are considered waterproof, but pewter can darken over time. We recommend Sunshine brand polishing cloths to make your pieces shiny again.
Please note, because these are bespoke items, we -cannot- issue refunds under any circumstances. However, in the case of any issues with your order, please let me know and I will always do everything in my power to make it right. My number one priority is to make sure you are happy with your jewelry. We will always work on a repair or replacement if necessary. Please pay close attention to the sizing of the pieces we have provided in the additional photos.
This piece is solid lead free pewter and comes with a stainless steel jump ring and a stainless steel bracelet or chain. Each pewter blank is cast by hand with your cremation ashes melted inside the metal while it is still in a molten state. You can see a brief video of this process here: https://www.instagram.com/tv/CZ-zm4Hl1J7/?utm_medium=copy_link
Please contact me for bulk family pricing for this item. Discounts are available for 5 or more identical pieces. These items ship within 1-2 weeks of receiving the ashes UNLESS ordered with other items from this shop. You may pay additional shipping to have them ship sooner. Other fonts and designs are available, please contact me with your preference as this is just an example of what can be engraved. I can also set up a custom listing for you if you would like to add extra engraving to the back or if you don’t need any engraving at all. Size 9 and 10 are pocket stones and will not come with a bracelet or hole, they are too heavy to wear. The paw print will be engraved proportionally to the stone size chosen. Text your paw print graphic to 619-559-5171, or let me know if you would prefer that I use a generic paw print image instead (the one in the sample photo is not the generic one, it is an example of a customer’s dog’s print.)
If you would like, we can scatter any remaining ash in the Pacific Ocean near San Diego. We take a trip twice a year (New Year’s Day, and some time during the summer) and scatter them at this location: http://bit.ly/2FO8wuP
Please let us know your preference on your tube that will be in your ash collection kit. They will be scattered along with other customer’s ashes, please be aware that they will not be done individually. If no boxes are checked, ashes will automatically be returned.
This process is done completely by me in my home studio in Las Vegas, Nevada. Ashes will still be brought to San Diego twice yearly for scattering though we have relocated.
*colors may vary slightly per monitor. If you have any questions or need me to text you photos/videos of a color in different lighting before you decide, please let me know. Please make sure you are 100% sure of your color before your piece is made.
We look forward to serving you!
📌All photographs, descriptions, waivers, and custom designs are ©Sugarberry Memorials. We do not authorize use of any digital materials to any third parties for resale of our products. If you are a funeral home, please contact me prior to making a purchase on behalf of a client. Thank you!
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