I would like to start by saying that if you are here, I am deeply sorry for your loss. I sincerely appreciate that you have considered me to help you through this difficult time. I always strive to create a straightforward ordering process, and the highest quality items to make this transition as seamless as possible. Please read thoroughly to ensure the best possible experience with your jewelry order. ❤
We automatically send a collection kit for every order so you can have the peace of mind knowing your ashes are handled with the utmost care. It includes a prepaid envelope to send the ashes back to me, a plastic container, and a brochure that covers all warranty information and more about our creation process. The price of your jewelry includes shipping of the collection kit, the prepaid envelope to send the ashes back, and the shipping of your final product. All orders over $200 are automatically upgraded to FedEx 2 Day shipping. You will not need to pay any additional shipping for any part of this process unless you are based outside of the United States.
You only need to send one teaspoon of ash per 5 items, or whatever you are comfortable sending if you have less. Any remaining ashes will be returned, unless you specifically ask us to scatter them in the ocean. Collection kits will be shipped usually same or next day. Please contact me IMMEDIATELY upon receiving your kit to make any changes your jewelry order. Any notes about sizing or style change on your permission slip inside your collection kit will be not be able to be accommodated as items have already been cast and sized at that time.
After you receive your ash collection kit, finalize your color choice and sign your permission slip. It’s extremely helpful if you provide your phone number so I can call you with any questions. If your item is the kind that has the ashes set under the stone, please write N/A, as it will come as shown in the listing. Please only leave notes for engraving if your item comes with engraving. Any notes for engraving that are not applicable to that item will not be able to be added.
After you receive and fill your collection kit, please check the intake spreadsheet at www.sugarberry.club in about 4-7 days so you know your ashes have arrived safely. The spreadsheet is color coded by status, there is a glossary at the top of the page. You can navigate it more easily by using CTRL+F to search for your name (CMD+F if using a Mac.) We also post shop updates here, or in our facebook group if there will be delays due to family emergency, illness, etc. You can join the facebook group at www.facebook.com/groups/sugarberrymemorials. My turn around time in almost all cases is 2 months from the ash receipt date. If there are unforeseen circumstances, you will be updated via the spreadsheet and facebook group if I cannot readily get an email out to everyone individually. This is the best place to get information quickly, please bookmark it for your convenience. :) You can also always call or text me at 619-559-5171.
These pieces are NOT considered waterproof, we do not recommend wearing them in chlorine pools, or exposing them to chemicals (particularly cleaning supplies) please remove your jewelry before doing either of these things. It is possible for moisture to get inside your piece when the ashes are loose. If you would like a completely waterproof version, please contact us for a custom listing where the ashes are fixed under the stone and do not move.
Please note, because these are bespoke items, we -cannot- issue refunds under any circumstances. However, in the case of any issues with your order, please let me know and I will always do everything in my power to make it right. My number one priority is to make sure you are happy with your jewelry. We will always work on a repair or replacement if necessary.
This piece has natural ashes under a moissanite stone. Your gold color and side stone colors can be customized. If you want to change the center stone shape or size you can do that as well.
•Our silver pieces are sterling silver. Sterling silver is 92.5% pure silver and 7.5% copper. Consider choosing another metal if you have a sensitivity to copper. Sterling silver can still turn your finger green if you have acidic skin.
•Our gold pieces are solid gold, not plated. We only carry a small amount of gold stainless steel items, and they are properly labeled as such. Please ask if you would like 10k or 18k gold as opposed to 14k, we can usually accommodate that request for most styles.
•Our platinum pieces are solid platinum. Amazing heirloom pieces that can be passed down for generations. More durable than gold and will never discolor.
•Our stainless pieces are 316L surgical stainless steel. Great for people with any kind of allergies, they are hypoallergenic and completely non tarnish.
If you would like, we can scatter any remaining ash in the Pacific Ocean near San Diego. We take a trip twice a year (New Year’s Day, and some time during the summer) and scatter them at this location: http://bit.ly/2FO8wuP
Please let us know your preference on your tube that will be in your ash collection kit. They will be scattered along with other customer’s ashes, please be aware that they will not be done individually. If no boxes are checked, ashes will automatically be returned.
This process is done completely by me in my home studio in Las Vegas, Nevada. Ashes will still be brought to San Diego twice yearly for scattering though we have relocated.
*colors may vary slightly per monitor. If you have any questions or need me to text you photos/videos of a color in different lighting before you decide, please let me know. Please make sure you are 100% sure of your color before your piece is made. We cannot redo the color for resin/glass pieces or gemstone ash pieces.
We look forward to serving you!
📌All photographs, descriptions, waivers, and custom designs are ©Sugarberry Memorials. We do not authorize use of any digital materials to any third parties for resale of our products. If you are a funeral home, please contact me prior to making a purchase on behalf of a client. Thank you!
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