Return Policy

At Sugarberry Memorials, we are dedicated to ensuring your satisfaction and delivering exceptional products. Please review our return policy for our cremation jewelry pieces.

Customized and Personalized Pieces:

All of our cremation jewelry is meticulously handcrafted, and uniquely personalized to preserve the memory of your loved ones. Due to this custom nature, we regret to inform you that we cannot accept returns on any of our jewelry pieces.  We are unable to repurpose jewelry pieces that have had ashes added to them. This also applies to all engraved pieces as well. 

Color Matching and Satisfaction:

Your contentment with the color of your glass or resin piece is of utmost importance to us. If, for any reason, you find yourself dissatisfied with the color, please contact our dedicated customer support team via phone call or text message at 619-559-5171. We will make every effort to understand your preferences and match your expectations, ensuring your complete satisfaction.

Alternate Inclusions:

We understand that acquiring ashes may not always be possible. In the event that you are not able to acquire your loved one’s ashes after you have already placed an order, you may choose to include alternative items such as hair, sand,  grave soil, flower petals, or pieces of clothing. These meaningful inclusions will be treated with the same respect and care as ashes in crafting your memorial piece.  We are unable to provide refunds for items that have already been placed into casting, but are more than happy to complete your jewelry with other items, or with no inclusions, based on your preference. 

Order Fulfillment:

To ensure a seamless and timely creation process, we kindly request that you have the chosen inclusions ready before placing your order. As each cremation jewelry piece is meticulously handcrafted with great care and dedication, we begin the material procurement promptly upon receiving your order.

Gratitude for Understanding:

We deeply value your understanding of the sentimental and delicate nature of our cremation jewelry. Your support and cooperation in adhering to our return policy allow us to maintain the highest level of craftsmanship and personalized service for all our cherished customers.

Thank you for choosing Sugarberry Memorials to commemorate your loved ones. Should you require any further assistance or have inquiries, please feel free to reach out to our caring customer support team.

Sincerely,

Sugarberry Memorials