Due to the custom and personal nature of cremation jewelry, we cannot accept returns on any of our jewelry pieces. If for any reason you aren’t happy with the color of your glass or resin piece please contact us at 619-559-5171 by phone or text and we will do our best to match your expectations. Our number one priority is to make sure you are happy with your final piece, so don’t hesitate to reach out to us. We order all the materials to create your jewelry piece(s) very shortly after your order is placed, so items that have not yet had ashes placed cannot be refunded either for that reason. All jewelry pieces can be made regardless of if the ashes can be mailed in. We do advise that you have the ashes in your possession before placing your order to avoid issues in the future. Thank you for your understanding!