Please review some of the important information below so that you know what to expect once you place your cremation jewelry order with us.
Placing your Order
Before anything please make sure you have your ashes in hand or be in contact with the funeral home or crematorium responsible for delivering your ashes to ensure you know when you will take possession of your loved one’s remains.
Once you find the perfect piece and your order is placed we automatically send a collection kit so you can have the peace of mind knowing your ashes are handled with the utmost care. The kit includes a prepaid envelope to send the ashes back to us, a plastic container, and a brochure that covers all warranty information and more about our creation process. The price of your jewelry includes shipping of the collection kit, the prepaid envelope to send the ashes back, and the shipping of your final product. All orders over $200 are automatically upgraded to FedEx 2 Day shipping. You will not need to pay any additional shipping for any part of this process unless you are based outside of the United States. If you reside outside the United States please check your local laws on shipping ashes out of your country.
Have your ashes ready
You only need to send one teaspoon of ash per 5 items, or whatever you are comfortable sending if you have less. Any remaining ashes will be returned, unless you specifically ask us to scatter them in the ocean. Collection kits will be shipped usually same or next day. Please contact me IMMEDIATELY upon receiving your kit to make any changes your jewelry order. Any notes about sizing or style change on your permission slip inside your collection kit will be not be able to be accommodated as items have already been cast and sized at that time.
Review Paperwork and Finalize Details
After you receive your ash collection kit, finalize your color choice and sign your permission slip. It’s extremely helpful if you provide your phone number so I can call you with any questions. If your item is the kind that has the ashes set under the stone, please write N/A, as it will come as shown in the listing. Please only leave notes for engraving if your item comes with engraving. Any notes for engraving that are not applicable to that item will not be able to be added.
After you receive and fill your collection kit, please check the intake spreadsheet at www.sugarberry.club in about 4-7 days so you know your ashes have arrived safely. The spreadsheet is color coded by status, there is a glossary at the top of the page. You can navigate it more easily by using CTRL+F to search for your name (CMD+F if using a Mac.) We also post shop updates here, or in our facebook group if there will be delays due to family emergency, illness, etc. You can join the facebook group at www.facebook.com/groups/sugarberrymemorials. My turn around time in almost all cases is 2 months from the ash receipt date. If there are unforeseen circumstances, you will be updated via the spreadsheet and facebook group if I cannot readily get an email out to everyone individually. This is the best place to get information quickly, please bookmark it for your convenience. You can also always call or text me at 619-559-5171.
These pieces are considered water-resistant, but we do not recommend wearing them in chlorine pools, or exposing them to chemicals (particularly cleaning supplies) please remove your jewelry before doing either of these things. We also highly recommend avoiding cigarette smoke if at all possible, as this may yellow your stone over time. Please also avoid UV nail lights for the same reason.
Please note, because these are bespoke items, we -cannot- issue refunds under any circumstances. However, in the case of any issues with your order, please let me know and we will always do everything in our power to make it right. Our number one priority is to make sure you are happy with your jewelry. We will always work on a repair or replacement if necessary.
Guide to Customization
We pride ourselves on having the most color options currently available in the cremation jewelry industry.
We have many choices of glitters, opal flakes, gold, silver, and copper leaf, genuine meteorite shavings, lunar moon dust, and more. You can even send in your own inclusions if you already have something you like. Unity sand, soil from a grave site or your home country, feathers, dry petals, etc.
Hair or Fur
We can use hair on a case per case basis, please contact us before ordering for hair to ensure your piece can hold hair.
No tint, enamel is clear and ashes are visible. Ashes vary in color from white, beige, brown, black, or grey. They tend to look slightly darker once the enamel is applied. (As if you had gotten them wet.) The finish for these is completely dependent on the color of the ashes you send and are completely one of a kind. We tend to sift out the smaller particles for our natural ash rings and do not use large pieces of bone. Here is a great video showing all of the variations between different samples of natural ash: https://www.instagram.com/p/B0_1jeKAdlX/
These rings shown are with just natural ash.
Here is a brief explanation of each of the types of additives we offer:
Glitters and other inclusions:
These resemble granite or faux ash when they are finished. Great for if you aren’t 100% satisfied with the natural color of the ashes and would like to enhance them while still maintaining the general appearance of natural ash. For use in pieces 6mm or larger.
UV Reactive/Glow in the Dark Colors:
We have twelve colors to choose from if you would like your piece to glow in the dark.
We have 78 colors of crushed opal, they are available for an additional $8 per piece. (The price is included in this piece). Visit this listing to add crushed opal to any of your other pieces.
See video here: https://www.instagram.com/p/Bwh46m6gFpp/
We carry over fifty different colors of pearl shimmers, and they can also be custom mixed to create something entirely different. Pieces 10mm and larger can have two to three swirled together for a marble effect.
•Our silver pieces are sterling silver. Sterling silver is 92.5% pure silver and 7.5% copper. Consider choosing another metal if you have a sensitivity to copper. Sterling silver can still turn your finger green if you have acidic skin.
•Our gold pieces are solid gold, not plated. We only carry a small amount of gold stainless steel items, and they are properly labeled as such. Please ask if you would like 10k or 18k gold as opposed to 14k, we can usually accommodate that request for most styles.
•Our platinum pieces are solid platinum. Amazing heirloom pieces that can be passed down for generations. More durable than gold and will never discolor.
•Our stainless pieces are 316L surgical stainless steel. Great for people with any kind of allergies, they are hypoallergenic and completely non tarnish.
If you would like, we can scatter any remaining ash in the Pacific Ocean near San Diego. We take a trip twice a year (New Year’s Day, and some time during the summer) and scatter them at this location: http://bit.ly/2FO8wuP
Please let us know your preference on your tube that will be in your ash collection kit. They will be scattered along with other customer’s ashes, please be aware that they will not be done individually. If no boxes are checked, ashes will automatically be returned.
This process is done completely by me in my home studio in Las Vegas, Nevada. Ashes will still be brought to San Diego twice yearly for scattering though we have relocated.
*colors may vary slightly per monitor. If you have any questions or need me to text you photos/videos of a color in different lighting before you decide, please let me know. Please make sure you are 100% sure of your color before your piece is made. We can redo the color in most circumstances, prices range from $60 to $80 based on complexity and your item will need to be mailed back. Please contact me for a quote if you need to change your color.
We look forward to serving you!